At Ugly Stik Outlet ("we", "our", or "us"), operated out of 13328 Newland St, Garden Grove, CA 92844, United States, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy details how we collect, use, and disclose personal data when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit the site, browse inventory, or complete a checkout, we collect certain categories of data necessary to provide and improve our fulfillment services:

• Device & Browsing Details: IP address, browser type, operating system, time zone, referring URLs, and interaction patterns gathered via standard cookies and log files.
• Order & Transaction Information: Full name, billing address, shipping address, payment confirmation tokens, contact email address, and phone number. (Note: Sensitive cardholder details are processed directly via PCI-DSS compliant secure gateways such as Shopify Payments, PayPal, or Stripe—we never store complete credit card numbers on our servers).
• Customer Support Records: Communications, inquiries, RMA requests, and email correspondence sent to our support desk.

2. Purpose of Data Processing

We use your personal information strictly for legitimate commercial and operational purposes, including:

• Processing and packing orders, calculating sales taxes, arranging carrier pickups, and dispatching shipping notifications.
• Screening transactions for potential fraud, unauthorized charges, or identity theft risks.
• Communicating essential order tracking updates, delivery delays, or return merchandise authorizations (RMA).
• Delivering voluntary warehouse clearance alerts and restock notifications (only if explicitly opted-in).

3. Sharing of Personal Data

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers essential to fulfilling your orders:

• E-Commerce Platform: Shopify Inc., hosting our online storefront.
• Logistics Carriers: Major domestic and international couriers (e.g., USPS, UPS, FedEx) strictly to deliver your parcels.
• Legal Compliance: If required by law, subpoena, or to protect our legal rights against fraudulent activities.

4. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data is collected, request deletion of your information, and opt out of the sale or sharing of personal data. To exercise these rights, please submit a written request to service@uglystikoutlet.com.

5. Data Retention & Security

We retain transaction and customer records only for as long as necessary to fulfill orders, process potential returns within our 30-day window, comply with legal accounting regulations, and resolve any disputes.

6. Contact Regarding Privacy

For questions regarding our privacy practices or to request data updates, please contact our Compliance Officer: